Refund Policy

The refund policy of AVB is as follows:

• AVB will make a full refund of all fees paid should a course be discontinued. Should the student desire to take an alternative course in the AVB, fees will be fully transferable to that course. In the event of a course for which the student was enrolled being unavailable or no acceptable alternative course is available, fees are fully refundable.
• Should a student cancel an enrolment with AVB, the following conditions will apply regarding a refund of fees:
  • The enrolment fee is non-refundable
  • Cancellation up to two weeks prior to the commencement of the course, a full refund (less the enrolment fee) will be given
  • Cancellation between course commencement date and two weeks prior to the commencement of the course, 80% of fees will be refunded
  • No refunds or transfers will be given for cancellations or discontinuations after a course commencement date or after exclusion for unsatisfactory attendance or behaviour, except where extenuating circumstances prevail* 
  • All requests for cancellation or refunds must be made in writing (FORM 2.1 Fees Charges Refund Request, attached), and be accompanied with supporting documentation where necessary 
  • Normal processing time for a refund request is up to four weeks 
  • Confidentiality of student information will be ensured (see PRO 1.6 Student Information Management Policy) 
  • Refunds will be paid within one (1) week of the claim being agreed 
  • Refund policies on software, refer to software developer policies.

  * Extenuating circumstances: Should a student have to discontinue a course for legitimate reasons, such as sickness, exceptional family circumstances, a pro-rata refund will be given less a 10% administration fee.