Australian Visual Bookkeepers provides technical support and training services to software end-users. We are required to comply with the National Privacy Principles contained in the Privacy Act 1988.

The privacy and security of the personal information that we hold about you is very important to us. This Statement is a requirement of the National Privacy Principles, and should assist you in understanding how we collect and deal with your personal information.

 

We most commonly collect information from our customers in the following circumstances:

Upon registration by you of any of the Australian Visual Bookkeepers software range or services offered through the www.avb.com.au website.

 

The information collected would generally comprise name, address, postal address, telephone, fax and e-mail contact details, as well as the details of the software product that you use. High level information in relation to your business may also be collected. Should you contact us requiring technical or similar assistance, information relating to your problem and our suggested solutions are also recorded by us to assist in better customer relationship management.

We use your personal information in the following ways:

The main purpose for the collection of personal information is so that we can communicate with you about the software product that you use and efficiently manage and administer all products and services we provide to you. These communications could relate to software upgrades, feature variations or enhancements

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The National Privacy Principles provide you with the right to access the personal information that we hold in relation to you. If you would like details of the personal information which we may hold about you or, if you would like to correct any of the information that we hold, please contact us as follows:

 

e-mail: vb@avb.com.au
or write to us:

 

The Privacy Officer

Australian Visual Bookkeepers

PO Box 1025

Milton Qld 4064

 

We have internal procedures in place to deal with such requests, and we may require further information from you to verify your identity.

The avb.com.au web site uses "cookie" technology. Cookies are pieces of information that a web site transfers to an individual's hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your passwords, purchases, and preferences while you're on a website. The use of cookies is an industry standard - you'll find them at most major web sites. avb.com.au does not use cookie-technology to collect personally identifying information on users of the Quicken site.

An electronic customer management and database system is used to store most of the personal information. This system is accessed by authorised users and contains security features to ensure the protection and integrity of the data that we hold.

Should you have any queries in relation to this Privacy Information Management Statement or to issues generally surrounding the private information that we hold about you, please contact the Privacy Officer at the addresses referred to above. Similarly, any complaints in relation to privacy related issues should also be directed to either of these addresses.

From time to time, this statement may be amended. An up-to-date version of the Privacy Statement will always appear at the www.avb.com.au website.

In no event shall Australian Visual Bookkeepers Pty Ltd be liable for any special, indirect, or consequential damages whatsoever resulting from the loss of use, data, or profits, whether in action of contract, negligence, or other action, arising out of or in connection with the use of the performance of software, documentation, or information available on this web site.

The documents published on this web site could include technical inaccuracies or typographical errors. The information presented on this web site is changed periodically, and Australian Visual Bookkeepers may make improvements and/or changes in the product(s), programs(s), and/or documentation described at any time, without notice.

Some links on this web site will let you leave Australian Visual Bookkeepers site. The linked sites are not under the control of Australian Visual Bookkeepers and Australian Visual Bookkeepers is not responsible for their contents. These links are provided as a convenience, and do not imply an endorsement of the site by Australian Visual Bookkeepers.

Other product and company names mentioned on this Web site might be the trademarks of their respective owners.